Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.

You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people. Join us on our journey, creating extraordinary travel experiences for all.

We recognise and celebrate that every employee is an individual. Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, with some of the key highlights being:

• Enjoy 50% discount on holidays across all our brands for you and your family or friends
• Additional annual leave when you choose to swap a plane for a train
• Career pathing and continuous development opportunities
• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
• 2 volunteer days each year to give back to what is important to you
• A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
• Hybrid and home based roles
• Enhanced family leave allowances

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £30,000  

Fixed term contract for 6 months.    

About the role:

This role's main responsibility will be to assist the Sales Managers with the daily operations of the department including:

• Managing reporting systems to ensure the department functions smoothly.
• Aiding the Team Leaders during training sessions.
• Identifying process improvements and supporting with implementing processes to boost performance, and increase efficiency and effectiveness.
• Promoting continuous improvement with the end-to-end service for our customers and travel partners.
• Supporting with various projects ensuring they meet deadlines, stay within budget, and achieve the desired outcomes.
• Collaborating with other departments to align project goals with the company’s strategic objectives.
• Helping the Team Leaders with onboarding new team members.
• Addressing any issues that arise during the project lifecycle and finding effective solutions to implement.
• Reduce on-boarding and training time for new team members and assist with delivering training.
• Supporting the Team Leaders in cascading information to the sales team.
• Assisting with day-to-day sales operations, including managing data, and ensuring smooth workflow.
• Creating and maintaining documentation relating to sales processes, project plans, and training materials.

Am I the right person?  We are looking for your application to demonstrate:

• Strong organisational skills.
• Clear, concise and effective communication skills.
• Problem solving skills and the ability to quickly and effectively resolve issues arising during projects.
• Able to manage your time efficiently to ensure deadlines are met. 
• Able to multitask, and prioritise workload.
• Self-motivated and a self-starter who can take the initiative.
• Able to identify potential risks and develop strategies to mitigate them.
• Experience with managing budgets and keeping the projects within financial constraints.
• Understanding of sales journeys.
• Flexible and adaptable to changes and unexpected challenges.
• Experience of building and maintaining positive relationships with stakeholders.
• Attention to detail and accurate.
• Experience of working towards achieving goals.

We aim to inspire individual discovery and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.