Travel Sales Consultant
You will deliver expertise and a personal service to maximise sales and increase repeat bookings.
Inntravel is part of Hotel Plan UK and a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. Today, we guide almost 20,000 customers on a range of over 370 self-guided holidays in 20 European destinations…
With a Net Promoter Score of 78, it’s not surprising that we are the ONLY Which? Recommended Provider of Self-Guided Tours.
We put people at the heart of everything we do and are proud of the extensive benefits we offer including:
- 50% of Holidays from any provider within Hotel Plan UK (our wider group) and 15% for friends and family.
- Buy up to 10 additional holidays combined with 33 Days annual leave.
- Pension plan offering 4% matched scheme for an 8% contribution.
- Discounted healthcare
- Electric vehicle scheme
- 2 Volunteer days
- Birthday time off
- Additional annual leave when you choose to swap a plane for a train.
Due to the beautiful remote location just off the A64 near Castle Howard access to your own transport is essential. Work life balance is important to us so we currently operate Hybrid working model of 2 days on site for full time staff.
Role:
- Offering expert advice to our customers, helping to guide them to make the best holiday choice. This includes booking a variety of travel elements such as flights and rail. As a Sales Specialist you will retain ownership of the booking until the firm itinerary has been decided.
- Respond to quotes and sales enquiries in a timely manner, ensuring to follow up on quote to maximise every sales opportunity.
- Manage customers’ expectations by ensuring they are clear about what to expect from Inntravel during the reservation and confirmation process. Maintain accurate records of all enquiries, quotes and sales to enable us to process their bookings effectively and efficiently.
- Switching customers to alternative holidays if their first holiday choice is not possible.
- Maintain accurate records of all queries to provide customers with continuity and maximise our efficiency.
- Communicate and collaborate effectively with the operations and product team.
- Working Pattern: 37.5 hours per week. 5 over 7 days. 9:00am to 5:30pm.
Person:
Our values will be close to your heart
- A genuine ability and desire to sell and provide the highest standards of customer service.
- An enthusiasm for Inntravel’s type of holiday.
- Excellent telephone and inter-personal skills with an ability to work effectively in a team.
- Good written skills
- High level of computer literacy and numeracy.
- Keen eye for detail and an ability to work swiftly and accurately under pressure.
- We are passionate travel people and take pride in delivering the best walking holidays on the planet.
- Genuinely love a sales environment
- We do the right thing - acting responsibly towards our environment, the planet, society and our business. Taking ownership of the impact of our actions.
Inntravel is part of Hotelplan UK, a well-established and diverse family of specialist tour operators with Inghams, Santa’s Lapland and adventure travel with Explore Worldwide. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness. We are an equal opportunity employer. We believe that a diverse and inclusive team working in a supportive environment is vital to the success of our work.
- Team
- Sales
- Locations
- Whitwell-on-the-Hill, York
- Remote status
- Hybrid Remote
- Yearly salary
- £23,400 - £24,500
- Employment type
- Full-time
- Closing date for applications
- 22 May, 2024
- Contract type
- Permanent
About Inntravel
Since 1984 Inntravel has led the way in self-guided holidays. On an Inntravel holiday, the customer sets the pace whilst experiencing carefully designed routes that show off the best of the natural world. Inntravel delivers wow moments that are rich in awe and wonder. For over 40 years, Inntravel has been creating cherished holiday memories, and we're only just getting started.
Travel Sales Consultant
You will deliver expertise and a personal service to maximise sales and increase repeat bookings.
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