Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.

You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people. Join us on our journey, creating extraordinary travel experiences for all.

We recognise and celebrate that every employee is an individual. Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, with some of the key highlights being:

• Enjoy 50% discount on holidays across all our brands
• Additional annual leave when you choose to swap a plane for a train
• Career pathing and continuous development opportunities
• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
• 2 volunteer days each year to give back to what is important to you
• A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
• Hybrid and home based roles
• Enhanced family leave allowances

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £24,570 + up to £5,430 on target earnings

About the role:

You will offer expert advice to our customers over the phone and guide them to make the best holiday choice in our contact centre. We are passionate travel people and take pride in delivering the best walking holidays on the planet.

• Use a CRM system to manage customer interactions, track enquiries, and maintain accurate records.
• Deliver sales through exceptional service.
• Build trust and rapport with customers to understand their needs and provide tailored recommendations.
• Book all elements of our customers' holidays, including accommodation, transport (flights, rail, transfers, ferries) and any additional services.
• Retain ownership of the booking until the firm itinerary has been decided.
• Meet and exceed individual and team targets. 
• Consult with customers to encourage them to make informed decisions based on their preferences and travel goals.
• Respond to enquiries and quote requests in a timely manner, ensuring to follow up on quotes to maximise every sales opportunity.
• Manage customers’ expectations by ensuring they are clear about what to expect from Inntravel during the reservation and confirmation process.
• Maintain accurate records of all enquiries, quotes and sales to enable us to process bookings effectively and efficiently.
• Switching customers to alternative holidays if their first holiday choice is not possible.
• Maintain accurate customer records.  
• Communicate and collaborate effectively with internal departments and teams.

This role is available part-time (minimum hours 30 per week) or full-time (37.5 hours per week) over 7 days on a rota basis. Working hours will be between 8am and 8pm depending on the time of the year.

Am I the right person?  We are looking for your application to demonstrate:

• The ability to sell and provide the highest standards of customer service.
• An enthusiasm for walking and active holidays.
• Experience of communicating with customer over the telephone.
• Experience of working in a sales role.
• Excellent telephone and inter-personal skills with an ability to work effectively in a team.
• Good written skills.
• High level of computer literacy and numeracy.
• Keen eye for detail and ability to work accurately in a fast paced environment.  
• Genuinely love working in a sales environment

We aim to inspire individual discovery and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.